Shipping Policy

Shipping policy

At Stoic Roots, we are committed to delivering our products to you with speed and precision, no matter where you are in the world. We understand that getting your items quickly is important, so we strive to provide the fastest and most reliable shipping services available.

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Last updated: October 2025

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1. Shipping schedule

2. Delivery times

3. Insurance and safety

4. Exclusions and delays

5. International shipping

6. Contact us

1. shipping schedule

Overview

As we carefully review and test each batch, the process can take a little longer than standard fulfilment. Every pouch goes through strict quality checks to ensure consistency, safety, and potency before it leaves our facility.

This means your order is not only secure in our system, but also held to the highest standards from start to finish.

We understand that waiting can be frustrating, but this extra layer of testing is what guarantees you receive a product that actually delivers the results you expect. It’s part of our commitment to putting quality before speed.

NOTE: We are not responsible for shipping carrier delays.

Orders are processed within 3-5 business days of order placement, allowing us to carefully prepare and inspect each item to ensure it meets our quality standards. Unless you have been advised otherwise by ourselves. Orders placed over the weekend (Saturday and Sunday) will be processed the following Monday.

2. delivery times

We aim to deliver all orders within 7-14 days from the date of dispatch. While we always strive to meet these timelines, they are estimates, and actual delivery times may vary based on your location and other factors beyond our control.

3. insurance and safety

Your peace of mind is important to us. That’s why every package shipped by Stoic Roots is personally insured to ensure it arrives safely at your doorstep. Should there be any issue with the delivery, we’re here to help make it right.

4. exclusions and delays

Please note that Stoic Roots is not responsible for any shipping delays caused by external factors such as port strikes, customs clearance delays, or significant seasonal traffic (e.g., during Q4). These are outside of our control, and we appreciate your understanding and patience during such events.

5. international shipping

Stoic Roots ships worldwide, bringing our products to customers across the globe. Please be aware that international shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. As the recipient, you are responsible for these charges, as they are not included in the purchase or shipping costs.

6. contact us

For any questions or concerns regarding your order’s shipping and delivery, please contact our Customer Service team at support@trystoicroots.com. We are committed to ensuring a seamless shopping experience from click to delivery.