Refund Policy

Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: October 2025

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

90-Day Money-Back Guarantee

At Stoic Roots, we stand by the effectiveness of our products and offer a comprehensive 90-day money-back guarantee. We are dedicated to ensuring that our customers have ample time to experience the full benefits of our products.

Eligibility: To be eligible for a refund, you must use the product consistently for 90 days as directed. We may require you to submit documentation of your usage, such as before and after photos, to support your claim. This helps us ensure fair evaluation and the effectiveness of our product.
Initiating a Return: If, after the 90-day period, you are not satisfied with your results, please contact us at support@trystoicroots.com to initiate a return. Note that all returns are subject to a 10% restocking fee, and you will be responsible for covering the postage costs for returning the item.

Cancellation Policy

You may cancel your order at any time before it has been processed for shipping. Once an order has been dispatched, it cannot be canceled, but you may choose to return the product under our money-back guarantee.

Exceptions / Non-Returnable Items

Some items cannot be returned, including perishable goods, custom products, and personal care goods such as beauty products. We do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item.

2. damages and issues

Please inspect your order upon arrival. If you find the item is defective, damaged, or if you receive the wrong item, immediately contact us so that we can assess the issue and make it right.

3. exchanges

To ensure you get what you want, return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Customers shipping to the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, subject to the same return conditions as outlined above, including the 10% restocking fee.

5. refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund, minus the 10% restocking fee, will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

If more than 15 business days have passed since we approved your return, please contact us at support@trystoicroots.com.